Privacy Policy

Introduction: This Privacy Policy outlines the procedures regarding the collection, utilization, and sharing of personal information when interacting with www.thegraydragon.com (the official website of The Gray Dragon, Inc, collectively referred to as the "Site"). Personal information includes data that identifies, relates to, or is reasonably capable of being associated with an individual. This encompasses information such as your name, email address, phone number, and other details associated with your account.

Personal Information Collection:

Profile Information: When creating an account or joining a mailing list, we collect various profile information. This includes your name, email address, phone number, mailing address, and account login details. This information is essential for personalizing your experience on our site and facilitating transactions.

Transaction Information: Details related to product purchases are collected, including the type of products, order specifics, delivery information, payment method details (credit card information), and billing or shipping information. Third-party payment processors assist in securely handling and processing payment information during transactions.

Communications Data: When you interact with our customer service team, we collect information such as your contact details, communication timestamps, online identifiers, and the content of your communications. This helps us address inquiries, monitor responses, and improve our customer support.

Automatically Collected Information:

Device Information: Upon visiting the site, information about your web browser, IP address, and cookies installed on your device is automatically collected.

Usage Information: We utilize log files, cookies, web beacons, and tracking technologies to gather data on your activity on our site. This includes access dates and times, viewed web pages or products, referral sources, and order history.

Third-Party Sources: We may obtain additional personal information about you from third parties, including service providers, analytics companies, marketing/advertising partners, and fraud prevention agencies. This aids in enhancing our understanding of users and providing relevant information and offers.

How We Use Your Personal Information: We employ the personal information collected for various purposes, including order processing, site optimization, account management, transactional fraud prevention, customer support, and marketing initiatives. Additionally, we may use this data to maintain site security, respond to legal requests, and facilitate business transitions.

Sharing Your Personal Information: To improve user experience, we share personal information with third parties. Examples include using Shopify for our online store, Google Analytics for understanding site usage, and Meta Pixels for targeted advertising. We may also share information to comply with legal requirements or protect our rights.

Behavioral Advertising: Personal information may be used to provide targeted advertisements or marketing communications based on user interests. Users can opt out of targeted advertising through various platforms.

Do Not Track: Our site does not alter data collection practices based on Do Not Track signals from browsers.

Data Retention: Personal data retention aligns with business needs and legal obligations. Information associated with active accounts is retained, and if an account is closed, data is deleted within regulatory timelines.

Children: Our services are not intended for children under 13, and we do not knowingly collect personal information from this age group.

California Users: California residents, under the California Consumer Privacy Act (CCPA), have specific rights regarding personal information. Further details about these rights are available for review.

Revisions to this Privacy Policy: Changes to this Privacy Policy will be communicated by revising the date at the top. Regular reviews are encouraged to stay informed about information practices.

Contact Us: For questions or complaints regarding privacy practices, contact us via email at hello@thegraydragon.com or by mail at The Gray Dragon, 16620 Marquez Avenue, Pacific Palisades, CA 90272, United States.

CCPA Privacy Policy for California Residents:

Information We Collect: For California residents, the following categories of personal information may be collected within the last twelve months: Identifiers, California Customer Records personal information categories, Commercial information, and Internet or other similar network activity.

Use of Personal Information: Refer to the general Privacy Policy section titled "How do we use your personal information?" for a comprehensive understanding of how personal information is utilized.

Sharing Personal Information: Categories of personal information may be disclosed to third parties for business purposes, including advertising partners, data analytics providers, payment processors, and customer support partners.

Financial Incentive: Customers providing an email address or phone number for the mailing list receive a ten percent discount on The Gray Dragon website. The company does not assign a specific monetary value to this information.

Your Rights and Choices: The CCPA grants consumers specific rights, including the right to know, delete, correct, opt-out of personal information sales, and non-discrimination.

Response Timing and Format: Requests will be confirmed within ten business days, with substantive responses provided within forty-five days. No fees are charged for processing requests unless deemed excessive.

Personal Information Sales Opt-Out and Opt-In Rights: Consumers aged 16 or older can direct us not to sell their personal information at any time. Opt-in consent is required for consumers between 13 and 15 years old.

Non-Discrimination: Exercising CCPA rights will not result in discrimination. Financial incentives may be offered, provided they reasonably relate to personal information value and include opt-in consent.

Data Retention: Refer to the "Data Retention" section in the general Privacy Policy.

California “Shine the Light Law”: California residents can request information about personally identifying information disclosed for direct marketing purposes under California Civil Code Section 1798.83.

Changes to Our CCPA Privacy Policy: We reserve the right to amend this CCPA Privacy Policy at our discretion. Updates will be posted on the Website with an updated effective date.

Contact Information: For inquiries or to exercise your rights under California law, contact us via email at hello@thegraydragon.com or by mail at The Gray Dragon, 16620 Marquez Avenue, Pacific Palisades, CA 90272.